Terms of service
Terms of Service
Overview
Welcome to SORELLEA.
These Terms of Service govern your access to and use of our website, products, services, content, tools and features provided by SORELLEA.
By accessing our website, browsing our store or making a purchase, you agree to these Terms of Service, as well as our Privacy Policy, Shipping Policy, Returns and Exchanges Policy and any other policies published on our website.
If you do not agree to these Terms, we recommend that you do not use our services or make purchases from our store.
1. Access to and Use of the Store
By using our website, you confirm that you are of legal age to make online purchases in the country in which you reside, or that you have permission from a parent or legal guardian.
You agree to use our website only for lawful purposes and in accordance with these Terms. You must not use the store in any way that could damage its operation, compromise its security or infringe the rights of SORELLEA, other customers or third parties.
2. Account Information and Customer Data
To make a purchase, you may be required to provide information such as your name, email address, delivery address, payment details and other information necessary to process your order.
You confirm that all information you provide is accurate, complete and up to date.
SORELLEA is not responsible for delays, failed deliveries or issues with order processing caused by incorrect or incomplete information provided by the customer.
3. Products
We make every effort to present our products as accurately as possible, including descriptions, images, colours, sizes, measurements and other relevant information.
However, minor variations may occur, particularly in relation to colours, due to photography lighting, screen settings, monitors or the device used by the customer.
SORELLEA does not guarantee that the exact appearance of a product displayed on your screen will be identical to the product received, although we strive to ensure that our information and images are as accurate as possible.
We reserve the right to change product descriptions, prices, availability and features at any time without prior notice.
4. Sizes and Measurements
We provide sizing and measurement information wherever possible to help customers choose the most suitable option.
It is the customer's responsibility to check the size guide before completing their purchase.
Some garments may have a more fitted, relaxed or structured fit, as indicated in the product description.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
An automatic order confirmation does not necessarily constitute final acceptance. SORELLEA reserves the right to accept, refuse, cancel or review orders in circumstances including:
- pricing errors;
- product unavailability;
- suspected fraud;
- incomplete or incorrect information;
- payment processing issues;
- any other reason considered necessary to protect the security of the store and the customer.
If an order is cancelled after payment has been made, the amount paid will be refunded using the original payment method and in accordance with the processing times of the relevant financial institution.
6. Prices, Promotions and Payments
All prices displayed on our website are subject to change without prior notice.
Promotions, discount codes, seasonal offers and special campaigns may be ended, changed or suspended at any time at SORELLEA's discretion.
The applicable price will be the price displayed at the time the order is completed.
You agree to provide valid, accurate and complete payment information. By making a purchase, you confirm that you are authorised to use the payment method provided.
SORELLEA does not store complete credit card details. Payments are processed by secure and authorised payment providers.
7. Shipping and Delivery
SORELLEA currently delivers to the United Kingdom.
Delivery times are estimates and may vary depending on location, courier, product availability, promotional periods, public holidays, high demand or external circumstances beyond our control.
Once your order has been dispatched, you may receive a tracking number where available.
SORELLEA is not responsible for delays caused by couriers, incorrect address information, the recipient being unavailable or events beyond our control.
For further information, please refer to our Shipping Policy.
8. Exchanges, Returns and Refunds
Exchanges, returns and refunds will be handled in accordance with our Returns and Exchanges Policy.
To be eligible for an exchange or return, the product must be unused, show no signs of washing or damage, have its tags attached, be in its original packaging where applicable, and be returned within the period specified in our policy.
SORELLEA reserves the right to refuse requests that do not meet the conditions set out in our policy.
9. Sale Items
Products purchased as part of a promotion, sale, seasonal campaign or special discount may be subject to specific exchange or return conditions.
Please always check the product description and our Returns and Exchanges Policy before completing your purchase.
10. Errors, Inaccuracies and Omissions
From time to time, our website may contain typographical errors, inaccuracies or omissions relating to prices, descriptions, promotions, availability, delivery times or other information.
We reserve the right to correct any errors, update information or cancel orders if any information is found to be incorrect, even after an order has been placed.
11. Intellectual Property
All content available on the SORELLEA website, including text, images, logos, design, visual identity, graphics, videos, product descriptions, banners and other elements, belongs to SORELLEA or is used with appropriate authorisation or licence.
You may not copy, reproduce, modify, distribute, sell, republish or use any content from our website without prior written permission.
The SORELLEA name, as well as its visual identity, logo and brand elements, may not be used without authorisation.
12. Third-Party Links
Our website may contain links to third-party websites, platforms or services.
SORELLEA is not responsible for the content, policies, practices, security or operation of third-party websites.
When you access external links, you will be subject to the terms and policies of those respective websites.
13. Third-Party Tools and Services
We may use third-party tools, applications, platforms, payment gateways, shipping solutions, analytics services, marketing automation tools and other technologies to operate our store.
These tools are provided by independent companies, and their use may be subject to the terms and policies of those third parties.
14. Privacy and Personal Data
The use of your personal data is governed by our Privacy Policy.
By using our website or making a purchase, you agree to the collection, use and processing of your personal data as described in our Privacy Policy.
We recommend that you read our Privacy Policy to understand how your personal data is collected, used, stored and protected.
15. Comments, Reviews and Feedback
By submitting reviews, comments, photographs, suggestions or any other content to SORELLEA, you grant us the right to use that content for commercial, promotional and operational purposes and to improve our services.
You confirm that any content you submit is truthful, does not infringe the rights of third parties and does not contain offensive, unlawful, abusive, discriminatory or misleading material.
We reserve the right to remove, edit or decline to publish any review or comment that breaches these Terms or our internal guidelines.
16. Prohibited Uses
You may not use our website or services to:
- breach any applicable laws or regulations;
- infringe intellectual property rights;
- transmit viruses, malware or harmful code;
- engage in fraud, phishing, spam or malicious activities;
- collect data from other users without authorisation;
- interfere with the security or operation of the website;
- attempt to access restricted areas of the store;
- use bots, automated tools or scraping technologies without authorisation;
- publish offensive, false, abusive, defamatory or unlawful content.
We may suspend or block access for any user who breaches these Terms.
17. Limitation of Liability
To the fullest extent permitted by law, SORELLEA will not be liable for any indirect, incidental, special, punitive or consequential damages arising from the use of, or inability to use, our website, products or services.
We do not guarantee that the website will be available without interruption or that it will be free from errors, faults, viruses or technical issues.
We are committed to providing a safe, clear and reliable experience, but we cannot guarantee that all services will be free from interruptions or events beyond our control.
18. Disclaimer of Warranties
Products and services are provided as presented on our website.
Although we make every effort to keep our information accurate and up to date, we do not guarantee that all content, descriptions, images, delivery times or other information will always be free from errors.
Nothing in these Terms limits any statutory consumer rights that cannot be excluded under applicable law.
19. Indemnification
You agree to indemnify and hold harmless SORELLEA, its owners, employees, partners, suppliers and service providers from any claims, losses, damages, liabilities, costs or expenses arising from:
- a breach of these Terms;
- misuse of the website;
- a breach of applicable laws;
- infringement of third-party rights;
- the submission of false, inaccurate or misleading information.
20. Changes to These Terms
SORELLEA reserves the right to update, modify or replace these Terms of Service at any time.
Any changes will take effect once the updated version is published on our website.
It is the customer's responsibility to review this page periodically. Continued use of the website following any changes constitutes acceptance of the updated Terms.
21. Governing Law
These Terms will be interpreted in accordance with the laws applicable to the location in which SORELLEA operates and any applicable consumer protection laws.
In the event of a dispute, the parties should seek to resolve the matter amicably before taking any formal action.
22. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
SORELLEA
Email: support@sorelleaofficial.com
Trading name: SORELLEA
Business address: Rua Pedro Pereira da Silva Quadra 25 Lote 426, Cristalina GO, 73850-000, Brazil
Last updated: 30/06/2026