Shipping Policy

At SORELLEA, we want your shopping experience to be simple, clear and secure. Below, you can find the main information regarding shipping, delivery times and order tracking.

Order Processing

Once your purchase has been confirmed, your order will go through a processing period before dispatch.

The processing time is 1 to 3 business days.

During periods of high demand, promotions or special dates, processing times may vary slightly.

Once your order has been dispatched, you will receive a confirmation email with tracking information, where available.

Shipping to the United Kingdom

We currently deliver to the United Kingdom.

The estimated delivery time is:

5 to 12 business days after dispatch

Delivery times may vary depending on the region, courier, public holidays, high demand or unexpected logistical delays.

Free UK Shipping

SORELLEA may offer Free UK Shipping on eligible orders.

The conditions for free shipping, where available, will be displayed on our website or during checkout.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email, provided tracking is available for your order.

Tracking information may take up to 48 hours to update after dispatch.

Incorrect or Incomplete Address

It is the customer's responsibility to ensure that all delivery details are correct before completing their purchase.

SORELLEA is not responsible for delays or failed deliveries caused by an incorrect, incomplete or improperly entered address.

If you notice an error in your delivery address after placing your order, please contact us as soon as possible. We will do our best to update the information before the order is dispatched.

Delayed Orders

Although we work to ensure that all orders are delivered within the estimated timeframe, delays may occur due to external factors such as courier issues, public holidays, high demand or logistical checks.

If your order is taking longer than expected, please contact our support team so that we can assist you.

Lost or Undelivered Orders

If your order does not arrive within the estimated delivery timeframe, please contact us and provide your order number.

Our team will review the situation and advise you on the next steps.

Orders Containing Multiple Products

In some cases, orders containing more than one item may be shipped in separate parcels, depending on product availability and the dispatch location.

If this happens, you may receive more than one tracking number.

Contact Us

If you have any questions regarding shipping or tracking your order, please contact our support team.

SORELLEA Team
Email: support@sorelleaofficial.com